Questions?

• Who is eligible to participate in the Park Hopper Ticket option for Disneyland® Park and Disney California Adventure® Park?

  You and your registered guest (if applicable) will receive one full-day Park Hopper® Ticket to Disneyland® Park and Disney California Adventure® Park, with early entrance to Disney California Adventure® Park on July 19 (Option A) or Disneyland® Park on July 20 (Option B).

  Consultants may purchase Entertainment-Only package(s) for additional guests. These packages include admission to the opening night party, Awards Night, and one full-day Park Hopper Ticket. See the Entertainment-Only registration for details and Entertainment-Only Package terms and conditions.

• Can I choose which day to use my Park Hopper Ticket?

  Yes. Here’s how to select or change which day you’d like to use your Park Hopper Ticket:

  1. Go to the Events tab in your Workstation.
  2. Next to SFR 2018, click Edit.
  3. Click Continue at the bottom of the page.
  4. In the Event Options table, click on the pencil icon next to Disney Preferred Date.
  5. Select your preferred date from the drop-down menu and click Back to Registration. If you’re bringing a guest, you’ll also need to make these changes from the Guest Event Options table.
  6. Click Continue to Payment.
  7. Enter your payment information and click Process Payments & Continue.
  8. Any updates will be saved and updated on your receipt.

  Requests will be honored on a first-come, first-served basis. If you don’t make your selection by June 1, 2018, you’ll be assigned a date.

• Where and when can I check in?

  When you arrive at the Anaheim Convention Center, follow the check-in signs throughout the venue. We’ll provide everything you need to make the most of SFR.

  Directors (Q) and above may check in from 10 a.m. to 1 p.m. on Monday, July 16, 2018, for the Leadership workshop (if registered) and SFR.

  Incentive trip earners who selected SFR for their trip may check in from 1-5 p.m. on Monday, July 16.

  General check-in is from 1-9 p.m. on Tuesday, July 17, 2018, and from 8 a.m. to 8 p.m. on Wednesday, July 18.

  5K check-in is from 1-9 p.m. on Tuesday, July 17, 2018.

• Are walk-ins allowed?

  Walk-in attendees will be welcome if space is available after registration closes on June 1, 2018. Walk-in attendees must pay the full registration fee of $350.

• What should I wear?

  Wear clothes you’re comfortable in or coordinate a look with your team to make it easy for you to connect on-site. Consultants are encouraged to break out the sequins and heels or summer dresses and wedges for Awards Night Saturday evening. Capris and flip-flops are also welcome!

• Can I bring my children to Scentsy Family Reunion?

  Children 16 or older may be registered and attend as a full paid guest to SFR. Only nursing infants 12 months old or younger may attend with their mothers (a nursing room will be available on-site).

  Children younger than 3 do not require a ticket to enter Disneyland® Park and Disney California Adventure® Park. However, you will need to purchase a non-Disney entertainment ticket for children 12 months to 2 years old to attend the opening night party and Awards Night.

• Do I need my badge to get into each event?

  Yes. Consultants and guests must wear their badge at all times. Anyone without a badge will not be allowed to enter SFR events.

• Where can I buy food during SFR?

  Grab-and-go breakfast, lunch and dinner options will be available for purchase at the Anaheim Convention Center, and there are several restaurants in the surrounding area.

• Do I have to be present to receive giveaways?

  Yes. Attendees must be present and in session to receive any giveaways. Another Consultant or guest may not collect giveaways for a registrant who is not present.

  
  
• Will interpretation services be offered and where do I pick up translation equipment?

  Accommodations will be provided for those who request sign language or other interpretation services. All requests must be made through your Workstation by June 1, 2018, when you register for the event.

  If you request interpretation services that require equipment, Scentsy will provide you with all the specific details prior to SFR.

• Will there be a Product Kit? Will Scentsy ship it home for me?

  Each Consultant and full paid guest (if applicable) will receive a Product Kit with new Scentsy products and tools as part of their SFR experience. These products may be given to you during in-session giveaways. Giveaways and Product Kits will include materials specific to your country and language.

  No. Shipping will be unavailable at SFR. Please prepare to take items home with you.

• Will there be an on-site Scentsy Family Store?

  No. However, SFR attendees will receive an exclusive discount on Scentsy Family Store products.

• Will my Product Kit include catalogs specific to my country and language?

  Yes. Giveaways and Product Kits will include materials specific to your country and language.

• Is a payment plan available for this event?

  Yes. If you select the payment plan, a $100 down payment is required at registration. Registration is complete once your first payment has been successfully processed.

  Equal payments will be deducted on the 15th of each month, with the final payment being deducted on July 15, 2018. The $100 down payment will be applied to the month in which it’s made.

  If you choose the payment plan and your credit card is declined for the final payment on July 15, 2018, you will receive an email informing you of this. If that happens, please go to the Events tab of your Workstation, click Edit next to your registration and then choose Pay in full on the payment page to process your payment.

  If your registration fee is not paid in full by July 22, 2018, you are still welcome to attend. However, the outstanding balance will be collected from commissions starting Aug. 10, 2018, until the fee is paid in full.

  No payment plan is available for walk-in registrations.

• Can I change my SFR registration?

  You can make changes to your registration until registration closes on June 1, 2018. After you’ve made your changes, continue to the payment page and click Process Payments & Continue to save those changes. The system won’t bill you again.

  To cancel your registration, please create a support ticket through your Workstation.

• What is the leadership workshop and who can attend?

  The leadership workshop is a one-and-a-half-day event for Directors (Q) and above that offers new and unique content exclusively for Scentsy leaders. The workshop will be held Monday, July 16, 2018, and Tuesday, July 17, 2018. If you’re a leader and are interested in attending, you’ll need to register separately on your Workstation for this event.

• How can I stay compliant with Scentsy and Disney branding?

  While you can wear Disney items along with your Scentsy items, you are not allowed to produce items that have both Scentsy and Disney together. Nor are you allowed to make your own Disney-only items. Watch this video for more details.

If your question hasn't been answered, please contact support@scentsy.com.